Monitoring - Please be aware that Elavon have confirmed they currently do not see a financial impact, only an impact to the way these settlements are being reported. Elavon are working towards a resolution and will provide a further update as soon as one is available. In the meantime if you are experiencing any missing funds please contact the service desk and we can assist Elavon with investigation.
Apr 18, 2024 - 16:24 UTC
Identified -
Incident Reference:
981714
Acquirer
Elavon
Incident Description:
We have been notified of missing Settlements for Elavon transactions dated 15/04/2024 - 17/04/2024. We are in contact with Elavon regarding this and we will provide an update as soon as one is available.
Impact:
Possible 24 hour settlement delay for transactions taken on 15/04/2024 - 17/04/2024
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or click here to create a ticket.
Apr 18, 2024 - 14:22 UTC
Certificate update for domains *.kalixa.com, *.pxpfinancial.com. There will be no changes to the certificate chain.
Impact:
None.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket Posted on
Jan 24, 2024 - 13:22 UTC
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket Posted on
Apr 29, 2024 - 16:37 UTC
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Completed -
The scheduled maintenance has been completed.
May 1, 15:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 11:00 UTC
Scheduled -
Change Reference:
177541
Description:
ANYpay Service Updates - Release 2024.09
Impact:
Intermittently Unavailable
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Apr 29, 11:41 UTC
Completed -
The scheduled maintenance has been completed.
Apr 30, 17:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 11:00 UTC
Scheduled -
Change Reference:
177540
Description:
Service Updates - AnyPay Service Updates - Release 2024.09
Impact:
No impact is anticipated. Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Apr 29, 11:20 UTC
The PXP Support team noticed many transaction's through Multiple Providers got failed in communication errors between the timeframe 4/29/2024 (11:37 AM - 11:42 AM) UTC. The approval rates are back to normal and PXP systems are operating normally.
Impact:
HIGH
Start Time
4/29/2024 11:37 AM UTC
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or click here to create a ticket.
Apr 29, 12:12 UTC
Completed -
The scheduled maintenance has been completed.
Apr 25, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 07:00 UTC
Scheduled -
Change Reference:
C-009707
Description:
Network Maintenance - WAF changes
Impact:
In-flight transactions may be lost during the switch
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Apr 23, 14:25 UTC
Resolved -
The approval rate is back to normal since 4/24/2024 11:00 AM. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Apr 24, 11:49 UTC
Investigating -
Incident Reference:
984468
Payment Provider:
Payper
Payment Method:
Interac eTransfer Deposit
Incident Description:
The PXP Support team noticed Interac eTransfer Deposit transactions through Payper are hung in PendingOnCustomer state since 4/24/2024 9:59:09 AM. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
HIGH
Start Time
7/25/2023 04:00 UTC
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or click here to create a ticket.
Apr 24, 10:51 UTC
Completed -
The scheduled maintenance has been completed.
Apr 22, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 07:00 UTC
Scheduled -
Change Reference:
C-009736
Description:
Network Maintenance - Load Balancers Upgrades
Impact:
In-flight transactions may be lost during the switch
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Apr 15, 10:03 UTC