Incident Status: Resolved Incident Title: Provider PinBank Down Incident Reference: #272563 Incident Description: The approval rate is back to normal since 17:33 UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally. Payment Provider: PINbank Payment Method (if applicable): BankTransferRedirectDeposit & BoletoDeposit Incident Impact: HIGH Start Time (including timezone): 16:11 UTC End Time (if known): 17:33 UTC Component Status: Major Outage
Posted May 08, 2021 - 18:33 UTC
Investigating
The PXP Support team noticed all transactions are in InitiateRequestProviderCommunicationErrorOccurred State since 16:11 UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Provider has confirmed that they are currently experiencing instability on their system. Updates will be provided as more information becomes available.