PXP External Monitoring Services Via The US Are Reporting DNS Resolution Failures

Incident Report for PXP Financial

Resolved

PXP have been notified this issue has now been resolved, this was isolated to a external third party networking issue.
Start Time: Thursday, May 6, 17:00 UTC
End Time: Thursday, May 6, approx 20:00 UTC

Posted May 07, 2021 - 08:39 UTC

Investigating

Incident Reference:

271361

Incident Description:

PXP external monitoring services via the US are reporting DNS resolution failures to PXP service end points.

Impact:

Investigations ongoing but transaction processing may be impacted.

Start Time

17:39 UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.

Posted May 06, 2021 - 18:58 UTC

This incident affected: ANYpay (API - Transaction Service, API - Token Vault, API - Rates, API - Single Use Token, Redirect - 3D Secure, Redirect - Checkout, Reporting Portal, Terminal Management).