Incident Title: #264400 PostepayDeposit through CQRUK Many transactions are getting hung in PendingOnUserVerificationConfirmation Incident Reference: 264400 Incident Description: The approval rate is back to normal since 08:20 UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally. Payment Provider: CQRUK Payment Method (if applicable): PostepayDeposit Incident Impact: HIGH Start Time (including timezone): 05:30UTC End Time (if known): 08:20 UTC Component Status: Major Outage
Posted Apr 29, 2021 - 10:29 UTC
Update
We are continuing to investigate this issue.
Posted Apr 29, 2021 - 07:27 UTC
Investigating
The PXP Support team noticed many transactions are getting hung in PendingOnUserVerificationConfirmation since 05:35 UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Payment Provider: CQRUK Payment Method (if applicable): PostepayDeposit Incident Impact: High Start Time (including timezone): 05:35 End Time (if known): Component Status: Major Outage