PXP Financial
Service Under Maintenance
ANYpay Under Maintenance
API - Transaction Service Under Maintenance
API - Token Vault Under Maintenance
API - Rates Under Maintenance
API - Single Use Token Under Maintenance
Redirect - 3D Secure Under Maintenance
Redirect - Checkout Under Maintenance
Reporting Portal Under Maintenance
Settlement Operational
Terminal Management Under Maintenance
Test Platform Operational
Payment Service Operational
API - Transactions Operational
PXP Acquiring Authorisation (Visa/MasterCard) Operational
Redirect - Payment Redirection Service Operational
PXP Acquiring Settlement Operational
Partner Settlement Operational
PSAdmin Portal Operational
Test Platform Operational
Local Payment Method(s) Operational
MFT - Managed File Transfer ? Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ANYpay Release Oct 15, 2024 09:00-15:00 UTC
Change Reference:
190227
Description:
ANYpay Service Updates - Release 2024.21
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Posted on Oct 14, 2024 - 10:10 UTC
Payment Service Release Oct 16, 2024 07:30-12:30 UTC
Change Reference:
C-009852
Description:
Payments Release 24-21
Impact:
No impact is anticipated.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Posted on Oct 14, 2024 - 12:41 UTC
ANYpay Release Oct 16, 2024 09:00-13:00 UTC
Change Reference:
190226
Description:
ANYpay Service Updates - Release 2024.21
Impact:
Intermittently Unavailable

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Posted on Oct 14, 2024 - 09:30 UTC
Disaster Recovery Site Failover Test Oct 21, 2024 07:00-14:00 UTC
Change Reference:
187768
Change Type:
Disaster Recovery Site Failover Test
Change Reference:
187768
Product(s) Affected:
["ANYpay"]
Components to Exclude:
["No"]
Change Description:
ANYpay Disaster Recovery Site Failover from London to New Jersey
Environment:
Production
Anticipated Impact:
Up to 1 minute interruption during the switch

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Posted on Oct 14, 2024 - 17:37 UTC
Database Maintenance Nov 4, 2024 06:00-12:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 11, 2024 - 17:03 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 11, 2024 - 16:34 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 11, 2024 - 16:27 UTC
Scheduled -
Change Reference:
188375
Description:
ANYpay SQL Server Migration - Production Cutover
Impact:
30 Minute Outage

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Sep 18, 2024 - 11:48 UTC
Past Incidents
Oct 15, 2024

No incidents reported today.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024
ANYpay Omnipay Settlement Delay - 30/09/2024
Resolved - This incident has been resolved.
Oct 2, 15:36 UTC
Update - We are continuing to work on a fix for this issue.
Oct 2, 15:36 UTC
Identified -
Incident Reference:
1029856
Acquirer
Omnipay
Incident Description:
There may be a settlement delay for Omnipay transactions dated 29/09/2024, due to a submission failure.
Impact:
Possible 24 hour settlement delay for transactions taken on 29th September 2024
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or click here to create a ticket.
Sep 30, 10:42 UTC
ANYpay Release
Completed - The scheduled maintenance has been completed.
Oct 2, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 09:01 UTC
Scheduled -
Change Reference:
189257
Description:
ANYpay Service Updates - Release 2024.20
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Sep 30, 15:32 UTC
Payment Service Release
Completed - The scheduled maintenance has been completed.
Oct 2, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 07:30 UTC
Scheduled -
Change Reference:
C009840
Description:
Payments Release 24-20
Impact:
No impact is anticipated.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Sep 29, 13:13 UTC
Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Oct 2, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 09:00 UTC
Scheduled -
Change Reference:
189352
Description:
Switch Primary Database Server
Impact:
Up to 1 minute interruption during the switch

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Oct 1, 11:17 UTC
Oct 1, 2024
ANYpay Release
Completed - The scheduled maintenance has been completed.
Oct 1, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 09:00 UTC
Scheduled -
Change Reference:
189258
Description:
ANYpay Service Updates - Release 2024.20
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Sep 30, 15:19 UTC
***PIX Deposit*** through ***PINbank*** is Down
Resolved - The approval rate has been back to normal since 10/1/2024 11:51 UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Oct 1, 12:12 UTC
Identified -
Incident Reference:
1030180
Payment Provider:
PIX Deposit
Payment Method:
PINbank
Incident Description:
The PXP Support team noticed ***all transactions/some transactions*** in ***InitiateErrorReportedByProvider*** since 10/1/2024 8:22:38 UTC. The PXP technical team is coordinating with the provider to resolve this. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
HIGH.
Start Time
01/10/2024 08:22

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or click here to create a ticket.
Oct 1, 09:00 UTC
Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Oct 1, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 05:00 UTC
Scheduled -
Change Reference:
C-009835
Description:
Database servers maintenance, C-009835
Impact:
Up to 1 minute interruption during the switch

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Sep 19, 06:51 UTC
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