PXP Financial
Monitoring - Please be aware that Elavon have confirmed they currently do not see a financial impact, only an impact to the way these settlements are being reported. Elavon are working towards a resolution and will provide a further update as soon as one is available. In the meantime if you are experiencing any missing funds please contact the service desk and we can assist Elavon with investigation.
Apr 18, 2024 - 16:24 UTC
Identified -
Incident Reference:
981714
Acquirer
Elavon
Incident Description:
We have been notified of missing Settlements for Elavon transactions dated 15/04/2024 - 17/04/2024. We are in contact with Elavon regarding this and we will provide an update as soon as one is available.
Impact:
Possible 24 hour settlement delay for transactions taken on 15/04/2024 - 17/04/2024

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or click here to create a ticket.

Apr 18, 2024 - 14:22 UTC
ANYpay Operational
API - Transaction Service Operational
API - Token Vault Operational
API - Rates Operational
API - Single Use Token Operational
Redirect - 3D Secure Operational
Redirect - Checkout Operational
Reporting Portal Operational
Settlement Operational
Terminal Management Operational
Test Platform Operational
Payment Service Operational
API - Transactions Operational
PXP Acquiring Authorisation (Visa/MasterCard) Operational
Redirect - Payment Redirection Service Operational
PXP Acquiring Settlement Operational
Partner Settlement Operational
PSAdmin Portal Operational
Test Platform Operational
Local Payment Method(s) Operational
MFT - Managed File Transfer ? Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Certificate change Mar 31, 2024 09:00-13:00 UTC
Change Reference:
171279
Description:
Certificate update for domains *.kalixa.com, *.pxpfinancial.com. There will be no changes to the certificate chain.
Impact:
None.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket

Posted on Jan 24, 2024 - 13:22 UTC
ANYpay Release May 21, 2024 09:00-15:00 UTC
Change Reference:
178722
Description:
ANYpay Service Updates - Release 2024.10
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket

Posted on May 15, 2024 - 14:47 UTC
Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024
Resolved -
Incident Reference:
992865
Payment Provider:
MyGate
Payment Method:
VISA & ECMC Deposits
Incident Description:
The PXP Support team noticed most of the transactions in AuthenticateByThreeDSecureErrorReported from 10:37 UTC to 11:00 UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
MEDIUM
Start Time
17/05/2024 10:37

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or click here to create a ticket.

May 17, 11:07 UTC
May 16, 2024
Completed - The scheduled maintenance has been completed.
May 16, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 09:00 UTC
Scheduled -
Change Reference:
178723
Description:
ANYpay Service Updates - Release 2024.10
Impact:
Intermittently Unavailable

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket

May 15, 14:53 UTC
May 15, 2024
Completed - The scheduled maintenance has been completed.
May 15, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 07:00 UTC
Scheduled -
Change Reference:
C-009707
Description:
Network Maintenance
Impact:
No impact is anticipated.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket

May 13, 14:03 UTC
Completed - The scheduled maintenance has been completed.
May 15, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 07:30 UTC
Scheduled -
Change Reference:
C009745
Description:
Payments Release 24-10
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket

May 13, 14:01 UTC
May 14, 2024

No incidents reported.

May 13, 2024
Completed - The scheduled maintenance has been completed.
May 13, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 07:00 UTC
Scheduled -
Change Reference:
C-009707
Description:
Network Maintenance
Impact:
No impact is anticipated.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket

May 9, 15:11 UTC
Completed - The scheduled maintenance has been completed.
May 13, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 06:00 UTC
Scheduled -
Change Reference:
177592
Description:
DR Failover for Firewall Upgrades
Impact:
Up to 1 minute interruption during the switch

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket

May 7, 15:13 UTC
Completed - The scheduled maintenance has been completed.
May 13, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 07:30 UTC
Scheduled -
Change Reference:
177592
Description:
ANYpay Integration Unavailable due to Network maintenance
Impact:
Offline.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket

May 7, 15:09 UTC
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024
Completed - The scheduled maintenance has been completed.
May 8, 07:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 07:00 UTC
Scheduled -
Change Reference:
C-009707
Description:
Network Maintenance
Impact:
In-flight transactions may be lost during the switch

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket

May 7, 08:38 UTC
May 7, 2024
Completed - The scheduled maintenance has been completed.
May 7, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 05:00 UTC
Scheduled -
Change Reference:
C-009748
Description:
Database servers maintenance, C-009748
Impact:
Up to 1 minute interruption during the switch
Product(s) Affected:
["Payment Service"]
Components to Exclude:
["No"]
Environment:
Production

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Apr 29, 07:37 UTC
May 6, 2024
Completed - The scheduled maintenance has been completed.
May 6, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 07:30 UTC
Scheduled -
Change Reference:
C-009733
Description:
Payments Release 24-09
Impact:
No impact is anticipated.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket

Apr 29, 16:37 UTC
May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.