PXP Financial
All Systems Operational
ANYpay Operational
API - Transaction Service Operational
API - Token Vault Operational
API - Rates Operational
API - Single Use Token Operational
Redirect - 3D Secure Operational
Redirect - Checkout Operational
Reporting Portal Operational
Settlement Operational
Terminal Management Operational
Test Platform Operational
Payment Service Operational
API - Transactions Operational
PXP Acquiring Authorisation (Visa/MasterCard) Operational
Redirect - Payment Redirection Service Operational
PXP Acquiring Settlement Operational
Partner Settlement Operational
PSAdmin Portal Operational
Test Platform Operational
Local Payment Method(s) Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Database Server Maintenance Jun 6, 2023 06:00-10:00 UTC
Change Reference:
C-009469
Description:
Database servers maintenance
Impact:
Up to 1 minute interruption during the switch

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
Posted on May 19, 2023 - 08:09 UTC
Past Incidents
Jun 3, 2023

No incidents reported today.

Jun 2, 2023

No incidents reported.

Jun 1, 2023
PayWithMyBankDeposit transactions Failing in CaptureRefused state
Resolved - The approval rate is back to normal since 01/06/2023 18:59:28. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Jun 1, 19:11 UTC
Investigating -
Incident Reference:
823823
Payment Provider:
PayWithMyBank
Payment Method:
PayWithMyBankDeposit
Incident Description:
The PXP Support team noticed PayWithMyBankDeposit transactions are failing in "CaptureRefused" State since 01/06/2023 17:56:59 UTC. Updates will be provided as more information becomes available.
Impact:
High
Start Time
01/06/2023 17:56:59 UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.
Jun 1, 18:30 UTC
*** Provider MyGate Down***
Resolved - Provider confirmed issue is at their end. The approval rate is back to normal since 14:41 UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Jun 1, 15:41 UTC
Identified -
Incident Reference:
823671
Payment Provider:
MyGate
Payment Method:
VISA&MASTERCARD
Incident Description:
The PXP Support team noticed all transactions through the provider MyGate are in VerifyThreeDSecureEnrollmentErrorOccurred State since 6/1/2023 13:38 UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
High
Start Time
13:38

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.
Jun 1, 14:16 UTC
ANYpay Release
Completed - The scheduled maintenance has been completed.
Jun 1, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 09:00 UTC
Scheduled -
Change Reference:
157290
Description:
ANYpay Service Updates - Release 2023.11
Impact:
Intermittently Unavailable

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
May 26, 14:27 UTC
May 31, 2023
ANYpay 2023.11 Release
Completed - The scheduled maintenance has been completed.
May 31, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 09:00 UTC
Scheduled -
Change Reference:
157289
Description:
ANYpay Service Updates - Release 2023.11
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
May 26, 14:23 UTC
Payment Service Release
Completed - The scheduled maintenance has been completed.
May 31, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 07:31 UTC
Scheduled -
Change Reference:
C009473
Description:
Service Updates - Payments Release 23-11
Impact:
None

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
May 29, 14:40 UTC
May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023
ANYpay Data Centre Maintenance
Completed - The scheduled maintenance has been completed.
May 24, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 06:30 UTC
Scheduled -
Change Reference:
156498
Description:
DR fail-over of ANYpay / ancillary services / London Offline for LHC Rack Move - London DC to New Jersey DC
Impact:
Up to 3 minutes interruption during the switches

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
May 17, 09:07 UTC
May 23, 2023
Data Centre Maintenance
Completed - The scheduled maintenance has been completed.
May 23, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 09:00 UTC
Scheduled -
Change Reference:
156498
Description:
Due to major Data Centre maintenance the ANYpay Integration system will be offline
Impact:
Fully offline.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
May 17, 09:34 UTC
May 22, 2023
May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

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