PXP Financial
Identified -
Incident Reference:
615476
Acquirer
All
Incident Description:
Settlement delay for web transactions from 25/06/2022 - 27/06/2022
Impact:
Due to a malfunction in our Delivery application, PC-EFT Web transactions dated from 25th June - 27th June are yet to be settled on. This has been fixed and will be sent to the bank for settlement this evening.

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.

Jun 28, 14:00 UTC
ANYpay Operational
API - Transaction Service Operational
API - Token Vault Operational
API - Rates Operational
API - Single Use Token Operational
Redirect - 3D Secure Operational
Redirect - Checkout Operational
Reporting Portal Operational
Settlement Operational
Terminal Management Operational
Test Platform Operational
Payment Service Operational
API - Transactions Operational
PXP Acquiring Authorisation (Visa/MasterCard) Operational
Redirect - Payment Redirection Service Operational
PXP Acquiring Settlement Operational
Partner Settlement Operational
PSAdmin Portal Operational
Test Platform Operational
Legacy Services Operational
PC-EFT IP Operational
PC-EFT IP VPN Operational
PC-EFT IP Batch Operational
Settlement Operational
Test Platform Operational
PC-EFT Reporting (Flex) Operational
Local Payment Method(s) Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Change Reference:
134793
Description:
PXP will be migrating the legacy PC-EFT Production Service affecting all PC-EFT products and services. Users connecting to www.servebase.net address should ensure in preparation they allow the required rules to access the new IP address [20.49.132.92]]
Environment: Production
Impact:
The service will be intermittently unavailable whilst the system is migrated and synchronisations completed

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket

Posted on Apr 19, 16:22 UTC
Past Incidents
Jun 29, 2022

No incidents reported today.

Jun 28, 2022
Resolved - This incident has been resolved.
Jun 28, 15:58 UTC
Investigating -
Incident Reference:
614564
Acquirer
FEXCO
Incident Description:
There may be a settlement delay for FEXCO transactions dated 26/06/2022, due to a submission failure. We have since submitted this successfully and are awaiting confirmation of it's acceptance
Impact:
Possible 24 hour settlement delay for transactions taken on 26th June 2022

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.

Jun 27, 10:27 UTC
Completed - The scheduled maintenance has been completed.
Jun 28, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 09:00 UTC
Scheduled -
Change Reference:
138674
Description:
Service Updates - ANYpay 2022.12 Release
Environment:
Integration / Test
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.


Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket

Jun 24, 15:23 UTC
Completed - The scheduled maintenance has been completed.
Jun 28, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 06:00 UTC
Scheduled -
Change Reference:
C-009226
Description:
Database Server Patching
Impact:
Up to 1 minute interruption during the switch

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket

Jun 20, 06:52 UTC
Jun 27, 2022
Completed - The scheduled maintenance has been completed.
Jun 27, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 09:00 UTC
Scheduled -
Change Reference:
138675
Description:
Service Updates - ANYpay 2022.12 Release
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket

Jun 24, 15:19 UTC
Jun 26, 2022

No incidents reported.

Jun 25, 2022
Resolved -
Incident Reference:
613595
Payment Provider:
MyGate
Payment Method:
VISA & ECMC Deposit
Incident Description:
We observed VISA/ECMC Deposits through MyGate are falling with the error state VerifyThreeDSecureEnrollmentErrorOccurred during the time frame 25/06/2022 16:06 UTC to 6/25/2022 16:57:02 UTC and the success rate is back to Normal Since 16:57 UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Impact:
High
Start Time
6/25/2022 16:06 UTC
End Time
6/25/2022 16:57:02 UTC


For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.

Jun 25, 18:36 UTC
Update -
Incident Reference:
613595
Payment Provider:
MyGate
Payment Method:
VISA & ECMC Deposit
Incident Description:
We observed VISA/ECMC Deposits through MyGate are falling with the error state VerifyThreeDSecureEnrollmentErrorOccurred during the time frame 25/06/2022 16:06 UTC to 6/25/2022 16:57:02 UTC and the success rate is back to Normal Since 16:57 UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Impact:
High
Start Time
6/25/2022 16:06 UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.

Jun 25, 18:35 UTC
Investigating -
Incident Reference:
613595
Payment Provider:
MyGate
Payment Method:
VISA & ECMC Deposit
Incident Description:
The PXP Support team noticed Many transactions are in the VerifyThreeDSecureEnrollmentErrorOccurred state since 6/25/2022 16:06 UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
High
Start Time
6/25/2022 16:06 UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.

Jun 25, 17:11 UTC
Resolved -
Incident Reference:
613047
Payment Provider:
MyGate
Payment Method:
VISA/ECMC Deposits
Incident Description:
We are noticing ECMC/VISA Deposit through MyGate are in the VerifyThreeDSecureEnrollmentErrorOccurred state since 6/25/2022 8:11:59 AM UTC. We have contacted the provider to check any issues on their side.
Impact:
High
Start Time
6/25/2022 8:11:59 AM UTC
End Time
6/25/2022 10:31:41 AM UTC

Jun 25, 11:36 UTC
Investigating -
Incident Reference:
613047
Payment Provider:
MyGate
Payment Method:
VISA/ECMC Deposits
Incident Description:
We are noticing ECMC/VISA Deposit through MyGate are in the VerifyThreeDSecureEnrollmentErrorOccurred state since 6/25/2022 8:11:59 AM UTC. We have contacted the provider to check any issues on their side.
Impact:
High
Start Time
6/25/2022 8:11:59 AM UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.

Jun 25, 09:03 UTC
Resolved - We have noticed many intermittent transactions in RedirectDataCreated and AbortedByCustomer states since 25/06/2022 02:02:38 UTC. We can now see the transactions are processing normally.
Jun 25, 05:34 UTC
Investigating -
Incident Reference:
613189
Payment Provider:
IPay
Payment Method:
IPayDeposit
Incident Description:
We are noticing many intermittent transactions in RedirectDataCreated and AbortedByCustomer states since 25/06/2022 02:02:38 UTC. We have contacted the provider to check any issues on their side.
Impact:
HIGH
Start Time
02:02:38 UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.

Jun 25, 03:50 UTC
Resolved - During this time frame from 6/24/2022 20:55 to 6/24/2022 22:18 Intermittent transactions are in the AuthenticateByThreeDSecureErrorOccurred state. We have contacted the provider to check any issues on their side. PXP systems are operating normally. Updates will be provided as more information becomes available.
Jun 25, 00:43 UTC
Investigating -
Incident Reference:
613047
Payment Provider:
MyGate
Payment Method:
ECMC Deposit
Incident Description:
The PXP Support team noticed ECMC Deposit through MyGate-Intermittent transactions are in AuthenticateByThreeDSecureErrorOccurred state since 6/24/2022 20:55:31 UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
High
Start Time
6/24/2022 20:55

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.

Jun 24, 22:33 UTC
Jun 24, 2022
Jun 23, 2022
Completed - The scheduled maintenance has been completed.
Jun 23, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 07:00 UTC
Scheduled -
Change Reference:
C-009141
Description:
Network Maintenance - WAF Upgrade
Impact:
Up to 1 minute interruption during the switch

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket

Jun 16, 07:20 UTC
Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022
Resolved - This incident has been resolved.
Jun 17, 08:08 UTC
Identified -
Incident Reference:
607411
Payment Provider:
MyGate
Payment Method:
VISA/ECMC Deposit
Incident Description:
Many transactions are failing in VerifyThreeDSecureEnrollmentErrorOccurred state since 17/06/2022 01:13:16 UTC. Its due to issues at the provider's end. We are monitoring the same.
Impact:
HIGH
Start Time
01:13:16 UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.

Jun 17, 03:47 UTC
Jun 16, 2022

No incidents reported.

Jun 15, 2022
Completed - The scheduled maintenance has been completed.
Jun 15, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 07:31 UTC
Scheduled -
Change Reference:
C-009222
Description:
Service Updates - Payment Service Release
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.
Start Time:
15/06/2022 07:30 UTC

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket

Jun 9, 17:43 UTC