PXP Financial
All Systems Operational
ANYpay Operational
API - Transaction Service Operational
API - Token Vault Operational
API - Rates Operational
API - Single Use Token Operational
Redirect - 3D Secure Operational
Redirect - Checkout Operational
Reporting Portal Operational
Settlement Operational
Terminal Management Operational
Test Platform Operational
Payment Service Operational
API - Transactions Operational
PXP Acquiring Authorisation (Visa/MasterCard) Operational
Redirect - Payment Redirection Service Operational
PXP Acquiring Settlement Operational
Partner Settlement Operational
PSAdmin Portal Operational
Test Platform Operational
Local Payment Method(s) Operational
MFT - Managed File Transfer ? Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Payments Release 24-18 Sep 24, 2024 07:30-12:30 UTC
Change Reference:
C009822
Description:
Service Updates - Payments Release 24-18
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Posted on Sep 02, 2024 - 09:02 UTC
Network Maintenance Sep 30, 2024 08:00-12:00 UTC
Change Reference:
187021
Description:
Network Maintenance - Firewall Upgrades
Impact:
In-flight transactions may be lost during the switch

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Posted on Sep 03, 2024 - 16:06 UTC
Past Incidents
Sep 16, 2024

No incidents reported today.

Sep 15, 2024
Intermittent PIX Deposit Transactions through Astropay was failing with InitiatedByProvider
Resolved - Decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting Pix transactions. The approval rate is back to normal since 9/15/2024 4:27:34 AM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Sep 15, 05:16 UTC
Investigating -
Incident Reference:
1026223
Payment Provider:
Astropay
Payment Method:
PIX Deposit
Incident Description:
The PXP Support team noticed Intermittent PIX Deposit Transactions in InitiatedByProvider since 04:12 UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
HIGH
Start Time
15/09/2024 04:12

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or click here to create a ticket.
Sep 15, 04:45 UTC
Sep 14, 2024
Interac eTransfer Deposits through Payper are failing in communication errors
Resolved - The issue was attributed to significant delays for ROC transactions within the Provider's Network.. The approval rate is back to normal since 14/09/2024 14:21 UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Sep 14, 15:02 UTC
Update - We are still checking with the provider (Payper). Updates will be posted accordingly.
Sep 14, 14:11 UTC
Investigating -
Incident Reference:
1026072
Payment Provider:
Payper
Payment Method:
Interac eTransfer Deposit
Incident Description:
The PXP Support team noticed many Interac Deposit transactons through Payper are failing in communication errors from 14/09/2024 12:35 UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
High
Start Time
14/09/2024 12:35 UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or click here to create a ticket.
Sep 14, 13:21 UTC
Sep 13, 2024

No incidents reported.

Sep 12, 2024
Network Updates
Completed - The scheduled maintenance has been completed.
Sep 12, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 08:00 UTC
Scheduled -
Change Reference:
187020
Description:
Network Maintenance - Firewall Upgrades
Impact:
In-flight transactions may be lost during the switch

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Sep 3, 16:03 UTC
Sep 11, 2024
ANYpay Release
Completed - The scheduled maintenance has been completed.
Sep 11, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 09:00 UTC
Scheduled -
Change Reference:
187377
Description:
ANYpay Service Updates - Release 2024.18.2
Impact:
No impact is anticipated.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Sep 9, 15:00 UTC
Sep 10, 2024
ANYpay Release
Completed - The scheduled maintenance has been completed.
Sep 10, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 09:00 UTC
Scheduled -
Change Reference:
187376
Description:
2024.18.2
Impact:
Intermittently Unavailable

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Sep 9, 14:56 UTC
Sep 9, 2024
Network Updates
Completed - The scheduled maintenance has been completed.
Sep 9, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 08:00 UTC
Scheduled -
Change Reference:
187019
Description:
Network Maintenance - Firewall Upgrades
Impact:
Increased Transaction Latency

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Sep 3, 16:09 UTC
Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 05:00 UTC
Scheduled -
Change Reference:
C-009816
Description:
Database servers maintenance
Impact:
Up to 1 minute interruption during the switch

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Aug 26, 08:29 UTC
Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024
ANYpay Release
Completed - The scheduled maintenance has been completed.
Sep 4, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 09:00 UTC
Scheduled -
Change Reference:
186979
Description:
ANYpay Service Updates - Release 2024.18
Impact:
Intermittently Unavailable

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Sep 2, 14:37 UTC
Sep 3, 2024
ANYpay Service Updates - Release 2024.18
Completed - The scheduled maintenance has been completed.
Sep 3, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 09:00 UTC
Scheduled -
Change Reference:
186978
Description:
ANYpay Service Updates - Release 2024.18
Impact:
No impact is anticipated.
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Sep 2, 14:33 UTC
Sep 2, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage