PXP Financial
All Systems Operational
ANYpay Operational
API - Transaction Service Operational
API - Token Vault Operational
API - Rates Operational
API - Single Use Token Operational
Redirect - 3D Secure Operational
Redirect - Checkout Operational
Reporting Portal Operational
Settlement Operational
Terminal Management Operational
Test Platform Operational
Payment Service Operational
API - Transactions Operational
PXP Acquiring Authorisation (Visa/MasterCard) Operational
Redirect - Payment Redirection Service Operational
PXP Acquiring Settlement Operational
Partner Settlement Operational
PSAdmin Portal Operational
Test Platform Operational
Local Payment Method(s) Operational
MFT - Managed File Transfer ? Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Database Maintenance Jul 1, 2024 05:00-09:00 UTC
Change Reference:
C-009789
Product(s) Affected:
["Payment Service"]
Components to Exclude:
["No"]
Change Description:
Database servers maintenance, C-009789
Environment:
Production
Anticipated Impact:
Up to 1 minute interruption during the switch
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Posted on Jun 20, 2024 - 09:57 UTC
Past Incidents
Jun 21, 2024

No incidents reported today.

Jun 20, 2024
Completed - The scheduled maintenance has been completed.
Jun 20, 09:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 09:15 UTC
Scheduled -
Change Reference:
181152
Product(s) Affected:
["ANYpay"]
Components to Exclude:
["No"]
Change Description:
Database Server Patching
Environment:
Production
Anticipated Impact:
Up to 1 minute interruption during the switch
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Jun 20, 06:53 UTC
Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024
Completed - The scheduled maintenance has been completed.
Jun 12, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 09:00 UTC
Scheduled -
Change Reference:
180413
Description:
ANYpay Service Updates - Release 2024.12
Impact:
Intermittently Unavailable is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket

Jun 10, 09:05 UTC
Completed - The scheduled maintenance has been completed.
Jun 12, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 07:30 UTC
Scheduled -
Change Reference:
C009773
Description:
Service Updates - Payments Release 23-12
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket

Jun 10, 09:43 UTC
Jun 11, 2024
Completed - The scheduled maintenance has been completed.
Jun 11, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 09:00 UTC
Scheduled -
Change Reference:
180414
Description:
ANYpay Service Updates - Release 2024.12
Impact:
None
Product(s) Affected:
["ANYpay"]
Components to Exclude:
["Yes","API - Transaction Service & Settlement"]
Change Description:
ANYpay Service Updates - Release 2024.12
Environment:
Production.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Jun 10, 09:11 UTC
Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024
Resolved - The approval rate is back to normal since 16:20 UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Jun 8, 22:12 UTC
Monitoring - VISA has confirmed that they are encountering instabilities on their authentication process. PXP Systems are operating normally. Updates will be provided as more information becomes available.
Jun 8, 17:16 UTC
Investigating -
Incident Reference:
997933
Payment Provider:
MyGate
Payment Method:
Visa Deposit
Incident Description:
The PXP Support team noticed many Visa Transactions failing in 3DS authentication errors since 15:15 UTC. PXP technical team is coordinating with VISA to check any issues at their end. Updates will be provided as more information becomes available.
Impact:
HIGH
Start Time
08/06/2024 15:15 UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or click here
to create a ticket.
Jun 8, 16:43 UTC
Jun 7, 2024
Completed - The scheduled maintenance has been completed.
Jun 7, 09:06 UTC
Scheduled -
Change Reference:
171279
Description:
Certificate update for domains *.kalixa.com, *.pxpfinancial.com. There will be no changes to the certificate chain.
Impact:
None.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket

Jan 24, 13:22 UTC
Resolved - This incident has been resolved.
Jun 7, 08:27 UTC
Monitoring - Please be aware that Elavon have confirmed they currently do not see a financial impact, only an impact to the way these settlements are being reported. Elavon are working towards a resolution and will provide a further update as soon as one is available. In the meantime if you are experiencing any missing funds please contact the service desk and we can assist Elavon with investigation.
Apr 18, 16:24 UTC
Identified -
Incident Reference:
981714
Acquirer
Elavon
Incident Description:
We have been notified of missing Settlements for Elavon transactions dated 15/04/2024 - 17/04/2024. We are in contact with Elavon regarding this and we will provide an update as soon as one is available.
Impact:
Possible 24 hour settlement delay for transactions taken on 15/04/2024 - 17/04/2024

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or click here to create a ticket.

Apr 18, 14:22 UTC