PXP Financial
All Systems Operational
ANYpay Operational
API - Transaction Service Operational
API - Token Vault Operational
API - Rates Operational
API - Single Use Token Operational
Redirect - 3D Secure Operational
Redirect - Checkout Operational
Reporting Portal Operational
Settlement Operational
Terminal Management Operational
Test Platform Operational
Payment Service Operational
API - Transactions Operational
PXP Acquiring Authorisation (Visa/MasterCard) Operational
Redirect - Payment Redirection Service Operational
PXP Acquiring Settlement Operational
Partner Settlement Operational
PSAdmin Portal Operational
Test Platform Operational
Local Payment Method(s) Operational
MFT - Managed File Transfer ? Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Database Server Maintenance Dec 5, 2023 07:00-11:00 UTC
Change Reference:
C-009629
Description:
Database servers maintenance, C-009629
Impact:
Up to 1 minute interruption during the switch

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket

Posted on Nov 27, 2023 - 08:56 UTC
ANYpay Service Updates - Release 2023.24 Dec 5, 2023 09:00-15:00 UTC
Change Reference:
167810
Description:
ANYpay Service Updates - Release 2023.24
Impact:
No impact is anticipated.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket

Posted on Nov 27, 2023 - 10:39 UTC
ANYpay Service Updates - Release 2023.24 Dec 6, 2023 09:00-13:00 UTC
Change Reference:
167811
Description:
ANYpay Service Updates - Release 2023.24
Impact:
Intermittently Unavailable
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket

Posted on Nov 27, 2023 - 11:11 UTC
Past Incidents
Dec 1, 2023

No incidents reported today.

Nov 30, 2023
Completed - The scheduled maintenance has been completed.
Nov 30, 12:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 07:30 UTC
Scheduled -
Incident Reference:
C-009627
Incident Description:
Payments Release 23-24
Impact:
None
Start Time
30/11/2023 07:30 UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.

Nov 24, 10:07 UTC
Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023
Resolved - The issue is resolved since 22:15 UTC.
Nov 24, 23:07 UTC
Update - The issue is isolated JPMorgan Chase issued cards.
Nov 24, 21:58 UTC
Update - We are continuing to investigate this issue.
Nov 24, 21:27 UTC
Investigating -
Incident Reference:
908507
Payment Provider:
All
Incident Description:
Visa authorisation requests are exceeding expected durations. Approximately 10% of requests are exceeding longer than 5 seconds, though are processing successfully. Issue has been raised with external providers for further investigation.
Impact:
Low - whilst durations are longer than expected, transactions are responding successfully.
Start Time
19:40 UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.

Nov 24, 21:01 UTC
Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023
Resolved - The approval rate is back to normal since 11/21/2023 11:30 AM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Nov 21, 12:08 UTC
Investigating -
Incident Reference:
906842
Payment Provider:
Payper
Payment Method:
Interac eTransfer Deposit
Incident Description:
The PXP Support team noticed all the Interac eTransfer Deposit Transactions through Payper are getting hung in the PendingOnCustomer State since 11/21/2023 10:59:49 AM UTC. We are checking with the provider and updates will be posted accordingly.
Impact:
High
Start Time
11/21/2023 10:59:49 AM UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.

Nov 21, 11:56 UTC
Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023
Resolved - All routes were down for that time frame. Turning off the health monitor resolved the issue but that's probably because something at Vantiv has changed which the health monitor didn't like/know about. PXP systems are working normally , we are keep on monitoring with the provider.
Nov 17, 10:11 UTC
Investigating -
Incident Reference:
904929
Payment Provider:
Vantiv
Payment Method:
Visa Deposit/ECMC Deposit/AppleVIsaDeposit
Incident Description:
The PXP Support team noticed that the VISA/ECMC/AppleVisa Deposit transactions through Vantiv are failing in AuthoriseErrorReportedByProvider/WithdrawErrorReportedByProvider State's since 11/17/2023 7:11:00 AM UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
High
Start Time
07:11 AM UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.

Nov 17, 08:36 UTC