PXP Financial
All Systems Operational
ANYpay Operational
API - Transaction Service Operational
API - Token Vault Operational
API - Rates Operational
API - Single Use Token Operational
Redirect - 3D Secure Operational
Redirect - Checkout Operational
Reporting Portal Operational
Settlement Operational
Terminal Management Operational
Test Platform Operational
Payment Service Operational
API - Transactions Operational
Redirect - Payment Redirection Service Operational
PSAdmin Portal Operational
PXP Acquiring Settlement Operational
Partner Settlement Operational
Test Platform Operational
Legacy Services Operational
PC-EFT IP Operational
PC-EFT IP VPN Operational
PC-EFT IP Batch Operational
Settlement Operational
Test Platform Operational
Local Payment Method(s) Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ANYpay 2021.01 Release Jan 25, 10:00-17:00 UTC
Change Reference:
94133
Description:
Service Updates - ANYpay 2021.01 Release
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
Posted on Jan 22, 11:06 UTC
Database Server Maintenance Jan 26, 21:00 - Jan 27, 01:00 UTC
Change Reference:
C-008592
Description:
Database Server Patching
Impact:
Up to 1 minute interruption during the switch

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
Posted on Jan 19, 15:23 UTC
Third Party Maintenance Jan 27, 22:00 - Jan 28, 00:00 UTC
Change Reference:
C-008593
Description:
Third party communications provider is performing routine scheduled maintenance. To ensure no disruption they will perform a manual failover of our services.
Impact:
No impact is anticipated.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
Posted on Jan 20, 15:23 UTC
Change Reference:
192569
Description:
Global Payments Annual Contingency Exercise (Authorisations)
Impact:
Customers who are processing authorisations at this time will see a brief loss of service for a maximum of 15 minutes

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.
Posted on Jan 21, 14:56 UTC
Change Reference:
192569
Description:
Global Payments Annual Contingency Exercise (Authorisations)
Impact:
Customers who are processing authorisations at this time will see a brief loss of service for a maximum of 15 minutes

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.
Posted on Jan 21, 14:57 UTC
Past Incidents
Jan 23, 2021

No incidents reported today.

Jan 22, 2021
Resolved - Please be informed that the issue reported earlier with Swedbank in Sweden and Baltics has been resolved.

The service has been restored to its full functionality on all countries.
Jan 22, 11:28 UTC
Investigating - Please be advised that we are currently experiencing a degradation of service for Swedbank in Sweden and in the Baltics

The issue is seems to be caused due to technical difficulties on bank's systems.

We are monitoring the situation and will advise you when the service is restored.
Jan 22, 10:02 UTC
Resolved - All outstanding Barclays transactions have now been delivered successfully.
Jan 22, 10:32 UTC
Identified -
Incident Reference:
193491
Acquirer
Barclays
Incident Description:
Possible 24 hour settlement delay for Barclays transactions on 21/01/2021
Impact:
Customers may experience a 24 hour settlement delay for Barclays transactions made on 21/01/2021. We have identified the issue and hope to send the files to the bank shortly.

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.
Jan 22, 09:28 UTC
Jan 21, 2021
Resolved - PXP have identified the issue and have sent the files to the bank successfully. We have also received confirmation from the bank that these are successful. All outstanding funds have been submitted to the bank.
Jan 21, 13:52 UTC
Identified -
Incident Reference:
192473
Acquirer
Barclays
Incident Description:
Possible 24 hour settlement delay for Barclays transactions on 20/01/2021
Impact:
Customers may experience a 24 hour settlement delay for Barclays transactions made on 20/01/2021. We have identified the issue and hope to send the files to the bank shortly.

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.
Jan 21, 11:06 UTC
Jan 20, 2021

No incidents reported.

Jan 19, 2021
Completed - The scheduled maintenance has been completed.
Jan 19, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 10:00 UTC
Scheduled -
Change Reference:
93137
Description:
Service Updates - ANYpay 2020.26 Release
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
Jan 18, 11:20 UTC
Resolved - The transaction rates have now been at a normal rate for the last 30 minutes, although we are awaiting the root cause of the issue
Jan 19, 10:49 UTC
Update - PXP technical team is checking with provider and we will get back to you
Jan 19, 08:07 UTC
Investigating - Many payments are in Redirected state
Jan 19, 08:05 UTC
Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Resolved - The approval rate is back to normal since 14:59 UTC. The PXP Technical Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Jan 15, 16:53 UTC
Investigating -
Incident Reference:
187756
Payment Provider:
PINBANK
Payment Method:
Bank Transfer Redirect Deposit
Incident Description:
Populate incident description here
Start Time
14:09

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.
Jan 15, 15:08 UTC
Resolved - The Provider: Yandex has suspended the payment processing for a period of 6 months. YandexMoneyDeposit has been deactivated on cashier and we do not see any transactions attempted since 13/01/2021 08:11 UTC. Resolving the Incident Record.
Jan 15, 07:04 UTC
Identified - PXP technical team is checking with the provider, we will provide an update as soon as possible.
Jan 12, 18:29 UTC
Update - We have intermediate payments that are in a redirected state, we have contacted the provider and the investigation is going on.
Jan 12, 18:29 UTC
Investigating -
Incident Reference:
184904
Payment Provider:
Yandex
Incident Description:
All transactions failing with error response message "InitiateErrorReportedByProvider - We have disabled this store. Contact your manager".
Start Time
1/12/2021 16:41:16 UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.
Jan 12, 18:05 UTC
Jan 14, 2021
Completed - The scheduled maintenance has been completed.
Jan 14, 10:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 10:00 UTC
Scheduled -
Change Reference:
90206
Description:
Update of the *.servebase.net SSL certificate that is due to expire.
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
Jan 8, 15:28 UTC
Jan 13, 2021
Resolved - Please be informed that the issue reported earlier has been resolved.

The issue was caused due to technical difficulties on a third party provider.

The service has been restored to its full functionality.
Jan 13, 15:46 UTC
Investigating - Please be advised that we are currently experiencing a partial degradation of service which affects a fraction of customers deposits.

We are monitoring the situation and will advise you when the service is restored.
Jan 13, 12:38 UTC
Completed - The scheduled maintenance has been completed.
Jan 13, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 08:00 UTC
Scheduled -
Change Reference:
C008560
Description:
Service Updates - Payment Service 21-01 Release
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
Jan 11, 11:58 UTC
Jan 12, 2021
Jan 11, 2021
Resolved - This incident has been resolved.
Jan 11, 22:52 UTC
Update - We are continuing to investigate this issue.
Jan 11, 22:07 UTC
Investigating - Resolved - Success Rate is back to normal. Issue got resolved and the END time is 18:10 UTC.

Identified - PXP technical team is checking with the provider, we will provide an update as soon as possible.

Investigating - We have intermediate payments that are in a redirected state, we have contacted the provider and the investigation is going on.
Jan 11, 18:39 UTC
Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.