PXP Financial
Monitoring - We are monitoring the issue.
Feb 29, 2024 - 08:28 UTC
Identified -
Incident Reference:
#954152
Payment Provider:
Astropay
Payment Method:
Astropay ECMC/VISA Deposit
Incident Description:
We are observing Astropay payments are getting failed with Refused by provider state, ProviderResponseCode 45 ProviderResponseMessageDeclined by Acquirer OriginalProviderResponseCodeOTHER_REASON OriginalProviderResponseMessage
REJECTED.
We see more than 520 transactions got impacted from 2/28/2024 11:27:23 UTC. We have contacted the provider and waiting for their response.
Impact:
HIGH
Start Time
11:27UTC

Feb 29, 2024 - 08:27 UTC
ANYpay Operational
API - Transaction Service Operational
API - Token Vault Operational
API - Rates Operational
API - Single Use Token Operational
Redirect - 3D Secure Operational
Redirect - Checkout Operational
Reporting Portal Operational
Settlement Operational
Terminal Management Operational
Test Platform Operational
Payment Service Operational
API - Transactions Operational
PXP Acquiring Authorisation (Visa/MasterCard) Operational
Redirect - Payment Redirection Service Operational
PXP Acquiring Settlement Operational
Partner Settlement Operational
PSAdmin Portal Operational
Test Platform Operational
Local Payment Method(s) Partial Outage
MFT - Managed File Transfer ? Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Certificate change Mar 31, 2024 09:00-13:00 UTC
Change Reference:
171279
Description:
Certificate update for domains *.kalixa.com, *.pxpfinancial.com. There will be no changes to the certificate chain.
Impact:
None.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket

Posted on Jan 24, 2024 - 13:22 UTC
Past Incidents
Feb 29, 2024

Unresolved incident: Astropay ECMC/VISA Deposti transactions failing in RefusedByProvider state.

Feb 28, 2024
Completed - The scheduled maintenance has been completed.
Feb 28, 11:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 11:00 UTC
Scheduled -
Change Reference:
None
Description:
PXP Apple Certificate Renewal
Impact:
This concerns only one Entain merchant: BAWIT-NEW. A downtime for Apple of max 20 minutes might occur.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket

Feb 28, 11:00 UTC
Completed - The scheduled maintenance has been completed.
Feb 28, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 07:00 UTC
Scheduled -
Change Reference:
C-009690
Description:
Database servers maintenance, C-009690
Impact:
Up to 1 minute interruption during the switch

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket

Feb 19, 09:00 UTC
Feb 27, 2024
Completed - The scheduled maintenance has been completed.
Feb 27, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 14:30 UTC
Scheduled -
Change Reference:
C-009696
Product(s) Affected:
["Payment Service"]
Components to Exclude:
["No"]
Change Description:
Special Payments Release 24-04
Environment:
Production
Duration:
5
Anticipated Impact:
None.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket

Feb 27, 12:03 UTC
Feb 26, 2024
Completed - The scheduled maintenance has been completed.
Feb 26, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 10:00 UTC
Scheduled -
Change Reference:
173162
Description:
Scheduled Failover Test of EFT Server
Impact:
Intermittently Unavailable

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket

Feb 23, 16:38 UTC
Feb 25, 2024

No incidents reported.

Feb 24, 2024
Completed - The scheduled maintenance has been completed.
Feb 24, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 10:00 UTC
Scheduled -
Change Reference:
170842
Description:
ANYpay Service Updates - Release 2024.02
Impact:
Intermittently Unavailable
Environment:
Integration / Test
Product(s) Affected:
["ANYpay"]
Components to Exclude:
["Yes"]
affected services :
Test
affected services :
POS Configuration Service
affected services :
Transaction Service
affected services :Web Portal
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Feb 24, 10:00 UTC
Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 07:30 UTC
Scheduled -
Change Reference:
C009682
Product(s) Affected:
["Payment Service"]
Components to Exclude:
["No"]
Change Description:
Payments Release 24-04
Environment:
Production
Duration:
5
Anticipated Impact:
None.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket

Feb 19, 10:38 UTC
Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024
Resolved - The approval rate is back to normal since 18/02/2024 12:50 AM UTC UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Feb 18, 01:27 UTC
Identified -
Incident Reference:
948779
Payment Provider:
MyGate
Payment Method:
Card Payments
Incident Description:
The PXP Support team noticed all transactions in 3DS verification errors since 22:28 UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
HIGH.
Start Time
17/02/2024 22:28

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or click here
to create a ticket.
Feb 17, 23:23 UTC
Feb 17, 2024
Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.