PXP Financial
All Systems Operational
ANYpay Operational
API - Transaction Service Operational
API - Token Vault Operational
API - Rates Operational
API - Single Use Token Operational
Redirect - 3D Secure Operational
Redirect - Checkout Operational
Reporting Portal Operational
Settlement Operational
Terminal Management Operational
Test Platform Operational
Payment Service Operational
API - Transactions Operational
PXP Acquiring Authorisation (Visa/MasterCard) Operational
Redirect - Payment Redirection Service Operational
PXP Acquiring Settlement Operational
Partner Settlement Operational
PSAdmin Portal Operational
Test Platform Operational
Local Payment Method(s) Operational
MFT - Managed File Transfer ? Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 12, 2024
Payment Service Release 24-25
Completed - The scheduled maintenance has been completed.
Dec 12, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 07:30 UTC
Scheduled -
Change Reference:
C-009884
Description:
Payments Release 24-25
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Dec 11, 13:07 UTC
Dec 11, 2024
ANYpay Service Updates - Release 2024.25.1
Completed - The scheduled maintenance has been completed.
Dec 11, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 14:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 11, 11:24 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 11, 11:15 UTC
Scheduled -
Change Reference:
195455
Change Type:
ANYpay Release
Product(s) Affected:
["ANYpay"]
Anticipated Impact:
None
Environment:
Production

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Dec 11, 09:57 UTC
ANYpay Service Updates - Release 2024.25
Completed - The scheduled maintenance has been completed.
Dec 11, 14:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 11, 11:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 10:00 UTC
Scheduled -
Change Reference:
195233
Description:
ANYpay Service Updates - Release 2024.25
Impact:
: Intermittently Unavailable

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Dec 9, 16:24 UTC
Flash1VoucherDeposit through Flash is Down
Resolved - The approval rate is back to normal since 12/11/2024 2:14 AM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Dec 11, 10:02 UTC
Investigating -
Incident Reference:
1052925
Payment Provider:
Flash
Payment Method:
Flash1VoucherDeposit
Incident Description:
The PXP Support team noticed all transactions in Execute error since 12/10/2024 10:48 PM UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
MEDIUM
Start Time
12/10/2024 10:48 PM UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or click here to create a ticket.
Dec 11, 01:52 UTC
Dec 10, 2024
ANYpay Service Updates - Release 2024.25
Completed - The scheduled maintenance has been completed.
Dec 10, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 10:00 UTC
Scheduled -
Change Reference:
195232
Description:
ANYpay Service Updates - Release 2024.25
Impact:
No impact
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Dec 9, 16:16 UTC
Dec 9, 2024
Disaster Recovery Test
Completed - The scheduled maintenance has been completed.
Dec 9, 12:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 07:15 UTC
Scheduled -
Change Reference:
194528
Description:
ANYpay Disaster Recovery Failover Test
Impact:
Up to 1 minute interruption during the switch.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Dec 2, 17:48 UTC
Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024
ANYpay Release
Completed - The scheduled maintenance has been completed.
Dec 4, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 09:00 UTC
Scheduled -
Change Reference:
193962
Description:
ANYpay Service Updates - Release 2024.24
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Nov 25, 11:30 UTC
PXP Acquiring delay in settlement
Resolved - In reference to our prior communication, We would like to inform you that the settlement issue has been resolved. The missing settlements are expected to be received by December 5, 2024. We sincerely apologize for the delay and appreciate your understanding during this time.
Dec 4, 13:45 UTC
Update - Investigation of this issue is still ongoing, we are working hard on resolving the issue as soon as possible.'
Dec 3, 16:27 UTC
Update - Due to a service outage at the Worldline data center, settlements received on 02.12.2024 may not be complete. We are working with Worldline to resolve the issue as soon as possible.
Dec 2, 10:09 UTC
Identified -
Incident Reference:
1048974
Payment Provider:
PXP
Payment Method:
Settlement of Acquiring transactions
Incident Description:
We have identified some connection issues that may result in a delay in settlement for today, November 29, 2024. Our technical team is currently addressing the matter, we will update you as we get more information.
Impact:
HIGH.
Start Time
29/11/2024

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or click here to create a ticket.
Nov 29, 06:54 UTC
Payment Service Release - C-009879
Completed - The scheduled maintenance has been completed.
Dec 4, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 07:30 UTC
Scheduled -
Change Reference:
C-009879
Description:
Special Payments Release 24-23-2
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Dec 3, 12:50 UTC
Dec 3, 2024
Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Dec 3, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 06:00 UTC
Scheduled -
Change Reference:
C-009874
Description:
Database servers maintenance
Impact:
Up to 1 minute interruption during the switch

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Nov 19, 07:00 UTC
Dec 2, 2024
Dec 1, 2024

No incidents reported.

Nov 30, 2024
Mastercard - Partial settlement delay (GBP, EUR)
Resolved - This incident has been resolved.
Nov 30, 13:10 UTC
Investigating -
Incident Reference:
1039522
Incident Description:
Due to a technical issue on our processor side, settlements for Mastercard EUR and GBP transactions from the weekend are partially delayed by one day.

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or click here to create a ticket.
Oct 29, 10:45 UTC
Nov 29, 2024
Nov 28, 2024

No incidents reported.

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