PXP Financial Status

PXP Financial

All Systems Operational

ANYpay Operational

API - Transaction Service Operational

API - Token Vault Operational

API - Rates Operational

API - Single Use Token Operational

Redirect - 3D Secure Operational

Redirect - Checkout Operational

Reporting Portal Operational

Settlement Operational

Terminal Management Operational

Test Platform Operational

Payment Service Operational

API - Transactions Operational

PXP Acquiring Authorisation (Visa/MasterCard) Operational

Redirect - Payment Redirection Service Operational

PXP Acquiring Settlement Operational

Partner Settlement Operational

PSAdmin Portal Operational

Test Platform Operational

Local Payment Method(s) Operational

MFT - Managed File Transfer Operational

Help Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Database Server Maintenance Dec 5, 2023 07:00-11:00 UTC

Change Reference:

C-009629

Description:

Database servers maintenance, C-009629

Impact:

Up to 1 minute interruption during the switch

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
Posted on Nov 27, 2023 - 08:56 UTC

ANYpay Service Updates - Release 2023.24 Dec 5, 2023 09:00-15:00 UTC

Change Reference:

167810

Description:

ANYpay Service Updates - Release 2023.24

Impact:

No impact is anticipated.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
Posted on Nov 27, 2023 - 10:39 UTC

ANYpay Service Updates - Release 2023.24 Dec 6, 2023 09:00-13:00 UTC

Change Reference:

167811

Description:

ANYpay Service Updates - Release 2023.24

Impact:

Intermittently Unavailable
Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
Posted on Nov 27, 2023 - 11:11 UTC

Past Incidents

Dec 1, 2023

No incidents reported today.

Nov 30, 2023

Payment Service Release

Completed - The scheduled maintenance has been completed.
Nov 30, 12:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 07:30 UTC

Scheduled -

Incident Reference:

C-009627

Incident Description:

Payments Release 23-24

Impact:

None

Start Time

30/11/2023 07:30 UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.
Nov 24, 10:07 UTC

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

Issue with Visa transactions across all providers

Resolved - The issue is resolved since 22:15 UTC.
Nov 24, 23:07 UTC

Update - The issue is isolated JPMorgan Chase issued cards.
Nov 24, 21:58 UTC

Update - We are continuing to investigate this issue.
Nov 24, 21:27 UTC

Investigating -

Incident Reference:

908507

Payment Provider:

All

Incident Description:

Visa authorisation requests are exceeding expected durations. Approximately 10% of requests are exceeding longer than 5 seconds, though are processing successfully. Issue has been raised with external providers for further investigation.

Impact:

Low - whilst durations are longer than expected, transactions are responding successfully.

Start Time

19:40 UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.
Nov 24, 21:01 UTC

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

Payper - Interac eTransfer Deposit Transactions through Payper are getting hung in the PendingOnCustomer State

Resolved - The approval rate is back to normal since 11/21/2023 11:30 AM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Nov 21, 12:08 UTC

Investigating -

Incident Reference:

906842

Payment Provider:

Payper

Payment Method:

Interac eTransfer Deposit

Incident Description:

The PXP Support team noticed all the Interac eTransfer Deposit Transactions through Payper are getting hung in the PendingOnCustomer State since 11/21/2023 10:59:49 AM UTC. We are checking with the provider and updates will be posted accordingly.

Impact:

High

Start Time

11/21/2023 10:59:49 AM UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.
Nov 21, 11:56 UTC

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

Vantiv Transactions are failing in AuthoriseErrorReportedByProvider/WithdrawErrorReportedByProvider state #904929

Resolved - All routes were down for that time frame. Turning off the health monitor resolved the issue but that's probably because something at Vantiv has changed which the health monitor didn't like/know about. PXP systems are working normally , we are keep on monitoring with the provider.
Nov 17, 10:11 UTC

Investigating -

Incident Reference:

904929

Payment Provider:

Vantiv

Payment Method:

Visa Deposit/ECMC Deposit/AppleVIsaDeposit

Incident Description:

The PXP Support team noticed that the VISA/ECMC/AppleVisa Deposit transactions through Vantiv are failing in AuthoriseErrorReportedByProvider/WithdrawErrorReportedByProvider State's since 11/17/2023 7:11:00 AM UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.

Impact:

High

Start Time

07:11 AM UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.
Nov 17, 08:36 UTC