PXP Financial
All Systems Operational
ANYpay Operational
API - Transaction Service Operational
API - Token Vault Operational
API - Rates Operational
API - Single Use Token Operational
Redirect - 3D Secure Operational
Redirect - Checkout Operational
Reporting Portal Operational
Settlement Operational
Terminal Management Operational
Test Platform Operational
Payment Service Operational
API - Transactions Operational
PXP Acquiring Authorisation (Visa/MasterCard) Operational
Redirect - Payment Redirection Service Operational
PXP Acquiring Settlement Operational
Partner Settlement Operational
PSAdmin Portal Operational
Test Platform Operational
Local Payment Method(s) Operational
MFT - Managed File Transfer ? Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Database Server Maintenance Aug 13, 2024 05:00-06:00 UTC
Change Reference:
C-009805
Description:
Database servers maintenance
Impact:
Up to 1 minute interruption during the switch

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Posted on Jul 25, 2024 - 06:28 UTC
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024
ANYpay Service Updates - Release 2024.15
Completed - The scheduled maintenance has been completed.
Jul 24, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 09:00 UTC
Scheduled -
Change Reference:
183698
Description:
ANYpay Service Updates - Release 2024.15
Impact:
Intermittently Unavailable

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Jul 22, 09:06 UTC
Payments Release 24-15
Completed - The scheduled maintenance has been completed.
Jul 24, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 07:30 UTC
Scheduled -
Change Reference:
C-009799
Description:
Payments Release 24-15
Impact:
No impact is anticipated.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Jul 22, 15:24 UTC
Jul 23, 2024
ANYpay Release
Completed - The scheduled maintenance has been completed.
Jul 23, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 09:00 UTC
Scheduled -
Change Reference:
183699
Description:
ANYpay Service Updates - Release 2024.15
Impact:
No impact is anticipated.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Jul 22, 08:32 UTC
Payper : Interac eTransfer Deposit transactions hung in PendingOnCustomer state
Resolved - The Approval rate is back to normal since 7/23/2024 6:15:43 AM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Jul 23, 06:52 UTC
Investigating -
Incident Reference:
1011260
Payment Provider:
PayPer
Payment Method:
Interac eTransfer Deposit
Incident Description:
The PXP Support team noticed Interac eTransfer Deposit transactions through Payper are hung in PendingOnCustomer state since 7/23/2024 5:09:58 AM UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
HIGH.
Start Time
23/07/2024 05:09

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or click here to create a ticket.
Jul 23, 06:19 UTC
Jul 22, 2024
Network Maintenance
Completed - The scheduled maintenance has been completed.
Jul 22, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 07:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 12, 12:02 UTC
Scheduled -
Change Reference:
183169
Description:
Network Maintenance - Firewall Upgrade
Impact:
In-flight transactions may be lost during the switch.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or raise a ticket
Jul 12, 11:57 UTC
Delayed in capture for few payments
Resolved - As confirmed by the AIB, The file was not received. However, we have recent the file and all the AIB payments got captured.
Jul 22, 08:51 UTC
Identified -
Incident Reference:
1010411
Payment Provider:
Multiple Providers
Payment Method:
Deposits
Incident Description:
The PXP Support team noticed delay in capturing of funds for few transactions of July 18th and 19th dated transactions. PXP technical team is coordinating with the Provider for payment status. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
LOW.
Start Time
18/07/2024

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or click here to create a ticket.
Jul 20, 09:59 UTC
Jul 21, 2024

No incidents reported.

Jul 20, 2024
Jul 19, 2024

No incidents reported.

Jul 18, 2024
Potential transactions processing issue
Resolved - The issue is resolved at 18/07/2024 17:00 UTC and PXP team is working on the root cause. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Jul 18, 17:00 UTC
Update - We are continuing to work on a fix for this issue.
Jul 18, 16:48 UTC
Identified -
Incident Reference:
1008206
Payment Provider:
ALL
Payment Method:
ALL
Incident Description:
The PXP Support team noticed Potential transactions processing issue since 16:20 UTC. PXP technical team is working to resolve the issue.. Updates will be provided as more information becomes available.
Impact:
HIGH
Start Time
18/07/2024 16:20 UTC

For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or click here to create a ticket.
Jul 18, 16:48 UTC
Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage