PXP Financial
All Systems Operational
ANYpay Operational
API - Transaction Service Operational
API - Token Vault Operational
API - Rates Operational
API - Single Use Token Operational
Redirect - 3D Secure Operational
Redirect - Checkout Operational
Reporting Portal Operational
Settlement Operational
Terminal Management Operational
Test Platform Operational
Payment Service Operational
API - Transactions Operational
PXP Acquiring Authorisation (Visa/MasterCard) Operational
Redirect - Payment Redirection Service Operational
PXP Acquiring Settlement Operational
Partner Settlement Operational
PSAdmin Portal Operational
Test Platform Operational
Legacy Services Operational
PC-EFT IP Operational
PC-EFT IP VPN Operational
PC-EFT IP Batch Operational
Settlement Operational
Test Platform Operational
PC-EFT Reporting (Flex) Operational
Local Payment Method(s) Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Payment Service 22-20 Release Oct 5, 2022 07:30-12:30 UTC
Change Reference:
C-009308
Description:
Service Updates - Payment Service 22-20 Release
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket

Posted on Sep 30, 2022 - 15:02 UTC
ANYpay 144852 Release Oct 5, 2022 10:00-14:00 UTC
Change Reference:
144852
Description:
ANYpay Service Updates - Release 2022.20
Impact:
Intermittently Unavailable

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket

Posted on Oct 04, 2022 - 15:54 UTC
Past Incidents
Oct 5, 2022

No incidents reported today.

Oct 4, 2022
Completed - The scheduled maintenance has been completed.
Oct 4, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 09:00 UTC
Scheduled -
Change Reference:
144273
Description:
ANYpay Service Updates - Release 2022.19
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket

Sep 27, 11:14 UTC
Completed - The scheduled maintenance has been completed.
Oct 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 06:00 UTC
Scheduled -
Change Reference:
C-009303
Description:
Database Server Patching
Impact:
Up to 1 minute interruption during the switch

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket

Sep 22, 09:38 UTC
Oct 3, 2022
Resolved -
Incident Reference:
687513
Incident Description:
We have restored a database back up which has now resolved the issue previously seen regarding Integration POS transactions.
Impact:
High
Start Time
20:41 BST
End Time
22:00 BST
For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here
to create a ticket.
Oct 3, 21:41 UTC
Identified -
Incident Reference:
687513
Incident Description:
We have identified an issue in our Integration Database which means any POS transactions processed through this service will not be successful. We're currently looking into the problem and will report on any further updates.
Impact:
High
Start Time
20:41 BST

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.

Oct 3, 20:00 UTC
Completed - The scheduled maintenance has been completed.
Oct 3, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 09:00 UTC
Scheduled -
Change Reference:
144272
Description:
ANYpay Service Updates - Release 2022.19
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket

Sep 27, 10:51 UTC
Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022
Resolved - This incident has been resolved.
Sep 29, 16:46 UTC
Investigating -
Incident Reference:
684517
Payment Provider:
PINBANK
Payment Method:
BankTransferRedirectDeposit/PIX Withdrawal
Incident Description:
During this time frame 9/29/2022 12:59 UTC to 9/29/2022 13:45 UTC Many transactions are in redirect and communication error state. It is due to the provider systems presenting on their APIs, affecting the creation and release of payments. PXP systems are operating normally.
Impact:
High
Start Time
9/29/2022 12:59 UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.

Sep 29, 16:46 UTC
Identified -
Incident Reference:
684517
Payment Provider:
PINbank
Payment Method:
BankTransferRedirectDeposit/PIX Withdrawal
Incident Description:
The PXP Support team noticed Many transactions are in redirect and communication error state since 9/29/2021 12:59 PM UTC. It is due to the provider systems presenting on their APIs, affecting the creation and release of payments. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
High
Start Time
9/29/2021 12:59 PM UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.

Sep 29, 15:05 UTC
Sep 28, 2022
Resolved - File has been accepted. Thank you for your patience on this
Sep 28, 14:07 UTC
Investigating -
Incident Reference:
683723
Acquirer
American Express
Incident Description:
There may be a settlement delay for American Express transactions dated 27/09/2022, due to a submission failure.
Impact:
Possible 24 hour settlement delay for transactions taken on 27th September 2022

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.

Sep 28, 09:09 UTC
Sep 27, 2022
Completed - The scheduled maintenance has been completed.
Sep 27, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 08:00 UTC
Scheduled -
Change Reference:
C-009271
Description:
Business continuity test
Impact:
Up to 1 minute interruption during the switch

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket

Aug 22, 09:45 UTC
Sep 26, 2022
Resolved -
Incident Reference:
#682502
Payment Provider:
PXP
Payment Method:
ECMC Deposit
Incident Description:
PXP team have noticed that, the payments are getting failed in UserVerificationErrorOccurred, It looks like the issue is with the Mastercard 3dsV2 certificate. This has since been resolved.
Impact:
HIGH
Start Time
26.09.2022 8:45:25 UTC
End Time
26.09.2022 11:00:00 UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.

Sep 26, 11:16 UTC
Investigating -
Incident Reference:
#682502
Payment Provider:
PXP
Payment Method:
ECMC Deposit
Incident Description:
PXP team have noticed that, the payments are getting failed in UserVerificationErrorOccurred, It looks like the issue is with the Mastercard 3dsV2 certificate.
Impact:
HIGH
Start Time
26.09.2022 8:45:25 UTC
End Time
26.09.2022 11:00:00 UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.

Sep 26, 11:14 UTC
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022
Completed - The scheduled maintenance has been completed.
Sep 21, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 07:30 UTC
Scheduled -
Change Reference:
C009300
Description:
Service Updates - Payments Release 22-19
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket

Sep 16, 15:36 UTC