PXP Financial
Investigating -
Change Reference:
Database servers maintenance, 311498
Description:
Database Servers Patching, C-008818
Impact:
Up to 1 minute interruption during the switch
Start Time: 29/06/2021 20:00 UTC
Duration: 4 hours 00 minutes

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
Jun 22, 12:26 UTC
ANYpay Operational
API - Transaction Service Operational
API - Token Vault Operational
API - Rates Operational
API - Single Use Token Operational
Redirect - 3D Secure Operational
Redirect - Checkout Operational
Reporting Portal Operational
Settlement Operational
Terminal Management Operational
Test Platform Operational
Payment Service Operational
API - Transactions Operational
PXP Acquiring Authorisation (Visa/MasterCard) Operational
Redirect - Payment Redirection Service Operational
PXP Acquiring Settlement Operational
Partner Settlement Operational
PSAdmin Portal Operational
Test Platform Operational
Legacy Services Operational
PC-EFT IP Operational
PC-EFT IP VPN Operational
PC-EFT IP Batch Operational
Settlement Operational
Test Platform Operational
PC-EFT Reporting (Flex) Operational
Local Payment Method(s) Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network Maintenance Jun 28, 09:30-12:30 UTC
Change Reference:
107272
Description:
Network Maintenance - Load Balancer traffic migration to new standby devices
Impact:
In-flight transactions may be lost during the switch

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
Posted on Jun 24, 10:36 UTC
Change Reference:
108836
Description:
ANYpay Service Updates - Release 2021.12
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
Posted on Jun 24, 09:42 UTC
Change Reference:
108835
Description:
ANYpay Service Updates - Release 2021.12
Impact:
Service intermittently unavailable

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
Posted on Jun 24, 09:48 UTC
Past Incidents
Jun 25, 2021

No incidents reported today.

Jun 24, 2021
Completed - The scheduled maintenance has been completed.
Jun 24, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 11:00 UTC
Scheduled -
Ticket Reference:
304180
Description:
Maintenance Event Summary: Please be advised that Paydiant engineers will be performing firmware update on a router in the Production environment on 24-June-2021 11AM - 12PM UTC.
They are anticipating up to 20 minutes of downtime for transaction processing during this maintenance window.

Please be aware, during any provider window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned notification, please contact Support on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
Jun 15, 06:44 UTC
Completed - The scheduled maintenance has been completed.
Jun 24, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 08:30 UTC
Scheduled -
Change Reference:
107272
Description:
Load Balancer traffic migration to new standby devices
Impact:
In-flight transactions may be lost during the switch
Environment
Integration / Test
Start Time:
24/06/2021 08:30 UTC
Duration
3 hours 0 minutes

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
Jun 23, 10:49 UTC
Jun 23, 2021
Resolved - This has returned back to normal now
Jun 23, 14:04 UTC
Update - We have now discovered the reason for iPayDeposit being down is due to the fact Capitec Bank is offline.
Jun 23, 13:30 UTC
Identified -
Incident Reference:
312396
Payment Provider:
iPay
Payment Method:
iPayDeposit
Incident Description:
iPayDeposit is Down
Impact:
High
Start Time
12:21 UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here
to create a ticket.
Jun 23, 13:22 UTC
Jun 22, 2021

Unresolved incident: Database Server Maintenance.

Jun 21, 2021

No incidents reported.

Jun 20, 2021
Resolved - This incident has been resolved.
Jun 20, 01:31 UTC
Identified - The PXP Support team noticed transactions are in redirect and AbortedByCustomer State since 6/19/2021 23:07:15 UTC it is due to Capitec Bank is experiencing system issues.
Jun 20, 00:26 UTC
Jun 19, 2021

No incidents reported.

Jun 18, 2021
Completed - The scheduled maintenance has been completed.
Jun 18, 03:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 03:01 UTC
Scheduled -
Ticket Reference:
300076
Description:
Between 03:00 and 03:45 UTC, there will be up to three minutes of impact during which merchants may experience the following:



Merchants and customers may experience higher-than-normal transaction declines
Merchants may encounter an increased number of "10001 - Internal Error" or "520002 - Internal Error" responses for API calls
PayPal customers may experience errors accessing the PayPal website or PayPal checkout flows
PayPal REST APIs may result in "HTTP 500" errors
PayPal Here, Point of Sale, and Mobile In-Store payments may not complete
Merchants' "Store" may not show up in the PayPal consumer application

Please be aware, during any provider window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned notification, please contact Support on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
Jun 11, 06:04 UTC
Resolved - This incident has been resolved.
Jun 18, 00:37 UTC
Investigating -
Incident Reference:
#307456
Payment Provider:
PINbank
Payment Method:
BankTransferRedirectDeposit
Incident Description:
The PXP Support team noticed transactions are in redirect State since 6/17/2021 22:45:59 UTC. The approval rate is back to normal since 6/17/2021 23:41:31 UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Impact:
High
Start Time
6/17/2021 22:45:59 UTC
End Time
6/17/2021 23:41:31 UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here
to create a ticket.
Jun 17, 22:41 UTC
Jun 17, 2021
Completed - The scheduled maintenance has been completed.
Jun 17, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 07:30 UTC
Scheduled -
Change Reference:
C008805
Description:
Service Updates - Payment Service 21-12 Release
Impact:
None

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
Jun 16, 08:09 UTC
Jun 16, 2021

No incidents reported.

Jun 15, 2021
Completed - The scheduled maintenance has been completed.
Jun 15, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 09:00 UTC
Scheduled -
Change Reference:
107325
Description:
ANYpay Service Updates - Release 2021.11
Environment
Integration / Test
Start Time
15/06/2021 09:00 UTC
Duration
4 hours 0 minutes
Impact:
Services Intermittently Unavailable

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
Jun 11, 15:52 UTC
Resolved - This incident has been resolved.
Jun 15, 06:10 UTC
Investigating -
Incident Reference:
297662
Payment Provider:
WorldPay
Payment Method:
MisterCashDeposit
Incident Description:
The PXP Support team noticed transactions are in redirect State since 6/8/2021 14:19 UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Start Time
14:19 UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here
to create a ticket.
Jun 8, 15:14 UTC
Resolved - This incident has been resolved.
Jun 15, 06:10 UTC
Investigating - The PXP Support team noticed all transactions in InitiateErrorReportedByProvider State since 11:51 UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Jun 9, 13:53 UTC
Jun 14, 2021
Completed - The scheduled maintenance has been completed.
Jun 14, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 09:01 UTC
Scheduled -
Change Reference:
107326
Description:
ANYpay Service Updates - Release 2021.11
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
Jun 11, 15:31 UTC
Jun 13, 2021
Resolved - This incident has been resolved.
Jun 13, 05:01 UTC
Identified -
Incident Reference:
302139
Payment Provider:
PINBANK
Payment Method:
BankTransferRedirectDeposit
Incident Description:
The PXP Support team noticed transactions are in redirect State since 6/13/2021 01:28 UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
HIGH
Start Time
0128 UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.
Jun 13, 02:28 UTC
Jun 12, 2021
Resolved - This incident has been resolved.
Jun 12, 12:51 UTC
Monitoring -
Incident Reference:
301323
Acquirer
Worldpay
Incident Description:
There have been settlement issues regarding Worldpay ANYpay transactions dated 11/06/2021. The issues have now been resolved and the files have been sent successfully. Please note there is a potential 24 hour settlement delay for these transactions, apologies for any inconvenience caused
Impact:
Potential 24 hour settlement delay for transactions dated 11/06/2021

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.
Jun 12, 09:26 UTC
Jun 11, 2021
Resolved - This incident has been resolved.
Jun 11, 06:06 UTC
Investigating - Please be advised that we are currently experiencing a partial degradation of service for one of our banks - Volksbank-Raiffeisenbank Bank in Germany.

The issue is affecting a fraction of customer deposits from this bank.

We are monitoring the situation and will advise you when the service is restored.
Jun 7, 19:37 UTC