Resolved -
In reference to our prior communication, We would like to inform you that the settlement issue has been resolved. The missing settlements are expected to be received by December 5, 2024. We sincerely apologize for the delay and appreciate your understanding during this time.
Dec 4, 13:45 UTC
Update -
Investigation of this issue is still ongoing, we are working hard on resolving the issue as soon as possible.'
Dec 3, 16:27 UTC
Update -
Due to a service outage at the Worldline data center, settlements received on 02.12.2024 may not be complete. We are working with Worldline to resolve the issue as soon as possible.
Dec 2, 10:09 UTC
Identified -
Incident Reference:
1048974
Payment Provider:
PXP
Payment Method:
Settlement of Acquiring transactions
Incident Description:
We have identified some connection issues that may result in a delay in settlement for today, November 29, 2024. Our technical team is currently addressing the matter, we will update you as we get more information.
Impact:
HIGH.
Start Time
29/11/2024
For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxpfinancial.com or click here to create a ticket.
Nov 29, 06:54 UTC