PXP Financial
All Systems Operational
ANYpay Operational
API - Transaction Service Operational
API - Token Vault Operational
API - Rates Operational
API - Single Use Token Operational
Redirect - 3D Secure Operational
Redirect - Checkout Operational
Reporting Portal Operational
Settlement Operational
Terminal Management Operational
Test Platform Operational
Payment Service Operational
API - Transactions Operational
Redirect - Payment Redirection Service Operational
PSAdmin Portal Operational
PXP Acquiring Settlement Operational
Partner Settlement Operational
Test Platform Operational
Legacy Services Operational
PC-EFT IP Operational
PC-EFT IP VPN Operational
PC-EFT IP Batch Operational
Settlement Operational
Test Platform Operational
PC-EFT Reporting (Flex) Operational
Local Payment Method(s) Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ANYpay 2021.06.1 Release Apr 20, 17:54 - Apr 21, 00:54 UTC
Change Reference:
102844
Description:
Service Updates - ANYpay 2021.06.1 Release
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
Posted on Apr 19, 17:56 UTC
Payment Service 21-08 Release Apr 21, 07:30-12:30 UTC
Change Reference:
C008740
Description:
Service Updates - Payment Service 21-08 Release
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
Posted on Apr 19, 11:57 UTC
ANYpay 2021.06.1 Release Apr 21, 09:00-13:00 UTC
Change Reference:
102845
Description:
Service Updates - ANYpay 2021.06.1 Release
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
Posted on Apr 19, 18:02 UTC
Past Incidents
Apr 20, 2021

No incidents reported today.

Apr 19, 2021
Resolved - Please be informed that the issue reported earlier with Swedbank in Sweden has been resolved.

The service has been restored to its full functionality.
Apr 19, 04:25 UTC
Investigating - Please be advised that Trustly is currently experiencing a degradation of service for one of their banks - Swedbank in Sweden.

The issue is affecting customer deposits from this bank.

We are monitoring the situation and will advise you when the service is restored.
Apr 18, 23:48 UTC
Resolved -
Incident Reference:
255800
Payment Provider:
WorldPay
Payment Method:
MisterCashDeposit
Incident Description:
The Approval rate is back to normal since 4/19/2021 01:00 UTC. We are continuing to monitor the transactions for stability.
Start Time
22:23
End Time
01:00

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here
to create a ticket.
Apr 19, 01:44 UTC
Update - We are continuing to investigate this issue.
Apr 19, 01:27 UTC
Investigating -
Incident Reference:
255800
Payment Provider:
WorldPay
Payment Method:
MisterCashDeposit
Incident Description:
Provider has informed about a Maintenance @ MisterCash/Bancontact till 19/04/2021 04:00 UTC. Customers transactions would fail during the maintenance window.
Impact:
High
Start Time
22:23
End Time
04:00

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.
Apr 19, 00:36 UTC
Apr 18, 2021
Resolved - Please be informed that the issue reported earlier with regards to payout delays for Nordea account holders in Sweden has been resolved.

Customer payouts are being processed as per our regular service.

We would appreciate it if you could pass this information on to those concerned within your organisation.
Apr 18, 07:19 UTC
Investigating - We would like to inform you that we are experiencing processing delays for payouts to Nordea bank account holders in Sweden.

The issue is due to technical difficulties on the bank's end.

We are monitoring the situation and will advise you when the service is restored to its regular functionality.
Apr 16, 20:00 UTC
Resolved - Please be informed that the issue reported earlier with SEB Bank in Sweden has been resolved.

The service has been restored to its full functionality.
Apr 18, 04:37 UTC
Investigating - Please be advised that we are currently experiencing a degradation of service for one of our banks - SEB Bank in Sweden.

The issue is affecting customer deposits from this bank.

We are monitoring the situation and will advise you when the service is restored.
Apr 18, 04:06 UTC
Apr 17, 2021
Resolved - The approval rate is back to normal since 20:13 UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Apr 17, 21:20 UTC
Investigating -
Incident Reference:
255174
Payment Provider:
ErsteBank netpay
Payment Method:
EPSDeposit
Incident Description:
The PXP Support team noticed all transactions in ProviderCommunicationErrorOccurred State since 18:16 UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
HIGH
Start Time
18:16 UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.
Apr 17, 18:56 UTC
Resolved -
Incident Reference:
255076
Incident Description:
The PXP Support team noticed delay in receiving the confirmation from the provider between 4/17/2021 13:28 UTC to 4/17/2021 15:59 UTC. The approval rate is back to normal and we are awaiting response from the provider. PXP is operating normally. We will continue to monitor for stability.
Impact:
Medium
Start Time
13:28
EndTime
15:59

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.
Apr 17, 16:48 UTC
Update -
Incident Reference:
255076
Incident Description:
Delay in receiving the confirmation from the provider. We have contracted the provider, awaiting the response.
Impact:
Medium
Start Time
13:28

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.
Apr 17, 15:46 UTC
Investigating -
Incident Reference:
255076
Incident Description:
Delay in receiving the confirmation from the provider
Impact:
Medium
Start Time
13:28

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.
Apr 17, 14:13 UTC
Apr 16, 2021
Resolved -
Incident Reference:
254734
Payment Provider:
Apple
Payment Method:
AppleCardDeposit
Incident Description:
The PXP Support team noticed intermittent transactions in InitiateRequestProviderCommunicationErrorOccurred State between 16/04/2021 18:50:47 UTC to 16/04/2021 19:28:01 UTC.This is on the provider side. Transactions were getting timedout while attempting to reach their server. The approval rate is back to normal. PXP is operating normally. We will continue to monitor for stability.
Impact:
HIGH
Start Time
16/04/2021 18:50 UTC
End Time
16/04/2021 19:28 UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.
Apr 16, 21:21 UTC
Apr 15, 2021
Resolved - Please be informed that the issue reported earlier with Sparkasse in Germany has been resolved.

The service has been restored to its full functionality.
Apr 15, 21:34 UTC
Investigating - Please be advised that we are currently experiencing a partial degradation of service for one of our banks - Sparkasse Bank in Germany.

The issue is affecting some of the customer deposits from this bank.

We are monitoring the situation and will advise you when the service is restored.
Apr 15, 20:59 UTC
Apr 14, 2021
Completed - The scheduled maintenance has been completed.
Apr 14, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 10:00 UTC
Scheduled -
Change Reference:
101821
Description:
Service Updates - ANYpay 2021.06 Release
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
Apr 13, 11:07 UTC
Apr 13, 2021
Completed - The scheduled maintenance has been postponed until 14/04/2021 at 10:00am UTC
Apr 13, 11:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 10:00 UTC
Scheduled -
Change Reference:
101821
Description:
Service Updates - ANYpay 2021.06 Release
Impact:
No impact is anticipated. Affected servers will be removed from production, patches installed and re-added to the processing domain.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
Apr 9, 16:27 UTC
Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021
Resolved -
Incident Reference:
249918
Payment Provider:
PayPal
Payment Method:
PayPalExpressCheckoutDeposit
Incident Description:
The approval rate is back to normal since 21:22 UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Impact:
HIGH
Start Time
21:17 UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.
Apr 8, 22:48 UTC
Resolved - This incident has been resolved.
Apr 8, 18:29 UTC
Investigating - Incident Reference: 249806
Incident Description: The PXP Support team noticed intermittent transactions in RedirectURLCreated State since 16:45 UTC. We have received a down time notification from the provder. PXP systems are operating normally. Updates will be provided as more information becomes available.
Payment Provider: PayPal
Payment Method (if applicable): PayPalExpressCheckoutDeposit
Incident Impact: HIGH
Start Time (including timezone): 1645 UTC
End Time (if known):
Component Status: Degraded Performance
Apr 8, 17:59 UTC
Resolved - This incident has been resolved.
Apr 8, 10:50 UTC
Investigating -
Incident Reference:
248993
Payment Provider:
PINbank
Payment Method:
BankTransferRedirectDeposit
Incident Description:
The PXP Support team noticed all transactions are in RedirectURLCreated State since 17:21 UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available.
Impact:
HIGH
Start Time
17:21 UTC

For further information please contact the PXP Support Team on +44 (0) 844 209 4372 or support@pxpfinancial.com or click here to create a ticket.
Apr 7, 19:54 UTC
Apr 7, 2021
Completed - The scheduled maintenance has been completed.
Apr 7, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 02:00 UTC
Scheduled -
Ticket Reference:
242672
Description:
This scheduled maintenance affects: paysafecard payment (SOPG API - https://soa.paysafecard.com/psc/services/PscService, REST API - https://api.paysafecard.com/v1/payments), refund (SOPG API - https://soa.paysafecard.com/psc/services/PscService, REST API - https://api.paysafecard.com/v1/payments/payment_id/refunds), Paysafecash payment (SOPG API - https://soa.paysafecard.com/psc/services/PscService, REST API - https://api.paysafecard.com/v1/payments), and payout (SOPG API - https://soa.paysafecard.com/psc/services/PscService, REST API - https://api.paysafecard.com/v1/payouts).
Impact:
The Provider foresees no service interruptions and expects their production services to be available during the maintenance.

Please be aware, during any provider window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned notification, please contact Support on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
Apr 1, 14:03 UTC
Completed - The scheduled maintenance has been completed.
Apr 7, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 04:00 UTC
Scheduled -
Change Reference:
84808-2
Description:
Following from recent maintenance on 14/02/2021 Change Reference 84808-1 this change window will be to finalise some of the database configurations that were applied and migrate workloads back to the primary database cluster.
Impact:
During the maintenance there will be several intermittent interruptions, whilst services are migrated back to the primary cluster. We will announce the anticipated timings for each service closer to the date.

Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Service Desk on +44 (0) 844 209 4372 or support@pxpfinancial.com or raise a ticket
Mar 1, 21:23 UTC
Apr 6, 2021

No incidents reported.